At Velotail, we carefully prepare and package every order to ensure it arrives safely and in perfect condition.

• Processing Time: Orders are processed within 1–3 business days. Pre-order items will follow the estimated timeline shown on the product page.

• Shipping Time: Once shipped, orders typically arrive within 7–18 business days, depending on your location.

• Tracking: A tracking number will be sent to your email once your order has been shipped.

• Customs & Duties: Customers are responsible for any applicable customs fees or import taxes that may occur in their country.

• Shipping Availability: We currently ship to customers in the United States and selected international locations.