At Velotail, we carefully prepare and package every order to ensure it arrives safely and in excellent condition.

• Processing Time

Orders are typically processed within 1–3 business days. Pre-order items will follow the estimated timeline shown on the product page.

• Shipping Rates

Shipping rates vary depending on your destination, order value, and product eligibility. Available shipping options and applicable rates are automatically displayed at checkout.

• Free Shipping

Free standard shipping is available on qualifying orders.

* U.S. Orders: Free Shipping  on all orders.
* International Orders: Orders of $199 USD or more may qualify for free standard shipping to eligible destinations.
* Free-shipping eligibility may vary by destination and product.

The applicable shipping rate and free-shipping eligibility will be shown at checkout before you complete your purchase.

• Estimated Shipping Time

Once shipped, orders typically arrive within 7–18 business days, depending on your destination and shipping method.

Please note that delivery times are estimates and may vary due to customs clearance, local carriers, weather, or other circumstances beyond our control.

• Tracking

A tracking number will be sent to your email once your order has been shipped.

• Customs & Duties

Customers are responsible for any applicable customs duties, import taxes, or other fees that may be charged by their destination country.

• International Shipping

Velotail ships internationally to selected destinations worldwide. Shipping availability, rates, and delivery times vary by country and will be displayed at checkout.