VELOTAIL Signature Waterproof Convertible Travel Bed

Return & Refund Policy

We want you and your pet to be happy with your Velotail purchase.

• Returns: You may request a return within 30 days of receiving your order. To be eligible, items must be in their original, unused condition with all tags attached.

• How to Start: Please email us at velotailteam@gmail.com with your order number and the reason for the return.

• Return Shipping: Unless the item is defective or damaged upon arrival, return shipping costs are the responsibility of the customer.

• Restocking Fee: For non-defective returns, a 15% restocking fee may be deducted from your total refund to cover processing costs.

• Refunds: Once your return is received and inspected, we will notify you of the approval. Refunds will be credited to your original payment method within 5–7 business days.

Shipping & Delivery

At Velotail, we take great care in packaging your order to ensure it reaches you in perfect condition.

• Processing Time: All orders are processed within 1–3 business days.

• Shipping Duration: Once shipped, estimated delivery is 7–18 business days depending on your location.

• Tracking: A tracking number will be sent to your email as soon as your order leaves our warehouse.

• Customs & Duties: Please note that any import duties or taxes are the responsibility of the customer.

• Note: We currently ship to Worldwide.