プライバシーポリシー
Privacy Policy for Velotail
Last Updated: 2026
Velotail (“we”, “us”, “our”) operates the Velotail mobile application and our official website. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you download and use our App or shop on our website.
1. Personal Data We Collect
- Account Information: Your full name, email address, shipping address, phone number when you register an account or place product orders.
- Device Information: Mobile device model, operating system, unique device ID, app crash logs to maintain App stability.
- Transaction Data: Order history, purchased pet car accessories, delivery details. We do not store full credit card data; payments are processed by secure third-party payment providers.
- Analytics Data: Anonymous browsing activity to improve our product display and App shopping experience.
2. How We Use Your Information
- Process, ship and fulfill your pet product orders.
- Send order confirmations, shipping tracking, after-sales service notifications.
- Fix App bugs, optimize interface and shopping functions.
- Comply with United States consumer privacy laws including CCPA, and global GDPR regulations.
- Respond to your customer support requests via our contact page.
3. Information Sharing
We only share your necessary personal data with trusted third parties strictly for order completion: shipping carriers and payment processors.
We will NEVER sell, rent or trade your personal information to outside marketers or unrelated companies.
4. Your Privacy Rights (US Users)
Under CCPA, you have the right to request access to your stored personal data, request data deletion, and opt out of non-essential marketing emails. To submit a request, visit our support contact page.
5. Data Security
We use standard industry encryption methods to protect your personal information from unauthorized access, loss or misuse.
6. Contact Us
If you have any questions about this Privacy Policy, please visit our support URL on our official website.